Frequently Asked Questions
1. Can I wash this?
All items you purchase come with individual care instructions. Generally, I try to select yarns that are machine washable and dryer friendly.
To extend the life of your garment, however, I personally recommend spot cleaning or hand washing with warm water then lying flat to dry.
2. What if I want a different color?
Short answer: You most certainly can have a different color.
Long answer: Each hat/headband/scarf was designed using a specific yarn. The color you want might not be available in that yarn. Interchanging brands and colors of yarn may alter the design and your final product.
3. How do I know what size to order?
I have no idea. Ha, just kidding! My best suggestion is to make a note next time a healthcare provider measures your child's head. All sizes have measurements listed within the order description. The measurements listed are when the hat is relaxed and unstretched (just like their head). For quick reference:
0-3 months - 14"
3-6 months - 15"
6-9 months - 16"
1-4 years - 17"
Teen - 18.5"
Adult - 20"
4. What's the turnaround time?
All items are made when an order is placed. Please allow two weeks from the date the item is ordered to post mark. Items are shipped through USPS. They are wrapped safely and securely.
I am not responsible for lost/stolen/damaged packages.
5. Can I return my item?
That being said, I strive to make sure you're happy with your purchase from the beginning. All order forms have a spot to leave comments or ask questions. If for any reason you are not satisfied with your purchase, please email firstname.lastname@example.org.
6. "Sooooo I have this idea..."
Custom orders are accepted. They're actually my favorite! If you see something you'd like or have something in your brain that you'd like to materialize, let me know. You can email me at email@example.com or message me on Facebook. I often get more excited about these things than you do, so beware.